The price of your unlimited subscription is valid for the duration you choose. There are no supplementary costs besides those of your internet provider.
Can I pay with a credit card?
Yes, you can pay with credit cards such as VISA or Mastercard
How can I obtain a reimbursement?
If you are not satisfied with the product that you have purchased via one of our partners, please contact them directly.
How do I sign up for the course?
You can sign up for the course by buying access to the platform at our shop. If you have already bought a voucher through one of our partners, please go to our promo page.
I need a proof of purchase
For a proof of purchase, please contact us below with your full name and address.
What is the cost of the program?
The price of the subscription includes unlimited access for the duration for which you bought the product. There will be no additional costs besides those of your internet provider. A list of the language packages is available at shop.online-trainers.com
Languages, Levels and Certificates
Can I change my language of study?
If you have already started your course you will not be able to change the language of study. If you have already started your course you will not be able to change the language of study.
Can I change the interface language of my program?
The interface language is automatically determined by the country from which you bought the program. Please contact us below to change it.
Can I learn two languages with one account?
Each program is adapted to your language level, therefore it is only possible to learn one language per subscription. Fortunately, it is possible to have multiple subscriptions.
How can I find out my current level?
A placement test is the first step in your training. The placement test takes only around 30 minutes to complete and your training is available immediately afterwards. Using grammar and vocabulary questions and an audio segment, the placement test allows you to evaluate your level in your desired language. In addition, this placement test customized all of the lessons and exercises to your individual level.
What languages can I learn with this program?
We offer a choice of 5 languages (English, Spanish, French, German, and Dutch) as well as over 10 interface languages. You can choose several languages and for each one you will receive a separate account. The currently available as interface languages include: English, French, Spanish, Italian, German, Dutch, Portuguese, Russian, Mandarin Chinese (Traditional & Simplified), Korean, Japanese, and Turkish
Will I receive a certificate for completing the program?
At the end of your subscription, you will automatically be sent your certificate by e-mail.
Registrations, Access and Start of Training
Can I change my password?
Our team is working on a way to give you the possibility to change your password. We hope we can provide you this service very soon.
Can I share my account with another person ?
Your account is personalized according to your individual results on the placement test and your program continually adapts to your progress. For this reason, we recommend you purchase multiple subscriptions. If you know others who would like to learn a language, don't hesitate to contact us for our special offers.
How can I renew my account subscription to continue using the program?
In order to continue your program, you can renew your subscription. However, the renewal is not automatic so please do not hesitate to contact us if you wish to renew!
I am a beginner. How do I begin the training?
If you do not know any of the language that you are trying to learn, our platform has a higher learning curve. It can be done but it is difficult. Make sure that your program is also in fact at the level of 'beginner'. If it is, please try the following before continuing your lessons: first, practice your vocabulary and second, use the help tools on the side of the screen.
Practice your vocabulary in a simple way while using the vocabulary cards. You can find these in the topic 'Practice' in the section 'Vocabulary'.
Discover the toolbar that allows you to search for unknown words in the dictionary, translate words and do grammar lessons. Use the tools to integrate your own texts into the exercises.
I lost my password
If you have lost your password, please click on the 'I forgot my password' button on the sign in page, then you will receive an e-mail with your ID and password. Please check your spam box if you do not receive an email.
When can I start my training?
If you buy a subscription on our site, your training will start immediately after we receive your payment. If you buy the subscription using one of our partner sites, please read the terms and conditions on the partner's website.
Your account can be accessed on any device that supports Flashplayer. All course material is automatically saved online and can be accessed from any of these devices.
Can I buy two courses? English and Spanish for example?
Yes. If so, you will receive two separate programs (one for each language), each adapted to your level and interests.
Can I use this program anytime, anywhere?
As long as you have Internet access, you can access our platform with your username and password whenever and wherever you like. Note that you will need to have Flash Player version 11.9 installed in order to access some of the content.
Please download the latest version of FlashPlayer.
You can download Flash Player for free: "Click here".
Can I use this program in 'offline-mode'?
You must have access to the internet to use our program.
Do I need to download a program to use the course?
Since our training is based online you do not have to download any program. However, it will be helpful to have the latest version of Flash Player to access all aspects of the program.
Please download the latest version of FlashPlayer.
You can download Flash Player for free: "Click here".
Is this program compatible with my iPad or tablet?
On tablets and smartphones, conventional browsers (Safari, Chrome, Internet Explorer, Firefox) do not allow access content that requires Flash Player (mainly sounds and animations). To enjoy all the multimedia content, use a browser with built in Flash. For tablets and smartphones, the classic browsers (Safari, Chrome, Internet Explorer, Firefox) do not have a way of using or reading Flash Player. Flash Player is necessary to use our site (principally for sounds and animations). To take advantage of all of our content, use a browser with built in Flash. There are several available to you and they cost only a few dollars: Puffin, Photon, Skyfire, iSwift, cloud browser, etc. Please note: You can listen to sounds and see animations however, to record audio for speaking exercises is not yet possible. Once the browser is installed on your tablet, launch the browser and turn on the Flash capabilities. Enter the url http://elearning.online-trainers.com and login with your login and password.
Training Methodology
Am I able to redo a lesson?
By clicking on the bottom of Today's Lesson you will find a list of your e-lessons, you will be able to repeat any lesson or exercise. To do this, click on a lesson you wish to repeat, and you will see a button entitled "Redo this exercise."
Are my answers in the lessons corrected?
The program automatically corrects your answers and provides you with a grade at the end of each exercise.
Are there oral expression exercises?
In the Practice section you will find vocabulary, grammar, comprehension and expression exercises. Some of these will be oral comprehension and expressions.
Can I stop and restart my training (for example, while on vacation)?
You may stop your program if you would like, meaning you will not connect to the program during a certain amount of time. That being said, your subscription will not stop throughout this lapse of time.
How does Online Trainers work?
The program offers an unlimited subscription of lessons for the bought period. Our training program is available on line, therefore does not need to be downloaded.
The course adapts to your level, while offering many tools to attend to your training.
Visit our web page to discover in detail the different aspects of our program.
Is there a difference between the content in the 3-month versus the 12-month offer, for example?
You have unlimited access to the program and all of its tools, no matter which option you choose. The content is personalized to your level, so we recommend that you choose a duration that fits your needs, and with which you believe you will see the most progress. Please visit our e-store at shop.online-trainers.com to see all our subscription options.
Vouchers, Coupons, Promo Codes
How do I redeem my promo code?
You can redeem your purchased code or voucher, even from a partner site, at any time by visiting our e-store and entering the code in the "Your Promo Code" field and hitting ok.
How do I use my second language with the same code?
Validate your coupon for your first language, you can enjoy the second language at any time by repeating the same procedure by simply adding / SPECIAL your Groupon code: Example: if your code is 123456, enter your code as "123456/SPECIAL"
I lost my promo code
Please contact our partner where you purchased your code directly.
I purchased an offer for two languages from a partner of Online Trainers. How do I validate the second language?
You may use the same e-mail address to validate the second language (as long as it's a different language from the first) that you would like to learn. Please visit http://online-trainers.com/shopen and click on the country in which you bought your code. Enter your e-mail address and the second code by adding xxxxxxx/SPECIAL in order to validate your second language.
My promo code isn't valid
Your promo code may be expired. Please contact us for further assistance. Please contact us below
While redeeming my code, the session ended. How do I proceed?
Try refreshing the page and starting over again. If your problem persists please contact us below.
Get In Touch
We are here to answer any questions you may have about Online- Trainers. Reach out to us and we will respond as soon as we can. Thank you.
